What makes a great help desk and why you need a Tool? A great help desk lays the foundation for a satisfying customer success. Help desks are primarily responsible for providing solutions to people who need IT support. They are also responsible for responding quickly...
The most frequent cyber threats target small and medium-sized businesses (SMBs), sometimes even more frequently because SMBs typically have less protection measures in place and are therefore more susceptible. According to the 2021 Verizon Data Breach Investigations...
Customer: A growing Family Office in the Caribbean This small Family Office already had invested in Microsoft 365 and had an in-house IT resource. The IT demand had increased due to a larger staff size and now needed a helpdesk to manage the demand and access to...
Customer: A new wealth management company in the Caribbean The company was set up in response to a request for wealth management Services from a significant client by a team of four industry experts. Why is this story interesting: This is an excellent example of a...
Customer: Medium-sized Caribbean wealth management company servicing multiple families Managed Services The company is a successful Family Office business in the Bahamas with 25 staff and a small group of global relationship executives. They serve clients globally and...
Managed Service Providers, who are they, what do they do, and do you need one? Many of the technical challenges and frustrations that small to medium legal, wealth management and family office owners regularly face have been also faced by large financial services...
