Customer: A growing Family Office in the Caribbean
This small Family Office already had invested in Microsoft 365 and had an in-house IT resource. The IT demand had increased due to a larger staff size and now needed a helpdesk to manage the demand and access to expert resources without creating an IT department.
Why is this story interesting:
This is a good example of a of a small firm that were growing and had taken advantage of IT but their current IT needed expert help to call upon and a helpdesk to support their distributed staff members
What Challenge did the customer have at the start of this project:
The principals of this company had all previously worked for tier 1 global investment and wealth managers and required an IT platform to match their industry aspirations but also one that could scale according to their budget. They required the ability to work from anywhere, demonstrate to their clients that their data and privacy were professionally managed and protected and have access to technical IT assistance when required.
Solution:
The company engaged Astris to build their IT Infrastructure and Support into an Astris “SteelBox” based on Microsoft’s Cloud platforms and applications.
Utilizing Astris’ “Steelbox” they now have the tools and support to meet their challenges:
- The team can work remotely using Cloud PC desktops with all their familiar Microsoft Applications (including zoom and other bespoke applications) from any location without compromising security. The Astris helpdesk is included in Steelbox, supports them through WhatsApp and email, keeping them working productively.
- Astris manages their IT change and security, gathering all the evidence needed to satisfy their clients.
- They now use Microsoft’s most sophisticated email scanning, login defenses and even scans the “Dark Web” for references to their passwords, keeping their client data and staff as safe as possible from cyber-attacks.
- Astris also monitors their backups ensuring that they are ready to recover quickly in case of a major disaster or unique data-loss situation.
Contact us to see how Astris CSP can help deliver a solution for your new start-up
